Effective Date: May 24, 2026
Last Updated: May 24, 2026
Melt n Dip respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, interact with our online services, contact us, place an order through third-party ordering platforms, join promotions, or engage with us online.
This Privacy Policy applies to the Melt n Dip website and related online services operated by MELT N DIP FRANCHISING, LLC. It does not necessarily apply to third-party websites, delivery platforms, payment processors, social media platforms, or franchisee-operated pages that have their own privacy practices.
1. Information We Collect
We may collect the following types of information:
Information you provide directly
This may include:
Name
Email address
Phone number
Message details submitted through contact forms
Franchise inquiry information
Catering or event inquiry details
Feedback, reviews, or customer service communications
Promotion, giveaway, or survey responses
Information collected automatically
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visit
Approximate location based on IP address
Website usage and interaction data
Information from third-party services
We may receive limited information from third-party platforms, such as:
Online ordering providers
Delivery platforms
Payment processors
Google Business Profile
Google Analytics
Meta, Instagram, TikTok, or other advertising platforms
Email or SMS marketing providers
The information we receive depends on your interaction with those platforms and their privacy policies.
2. How We Use Your Information
We may use personal information to:
Respond to questions, requests, and customer service messages
Process catering, franchise, or business inquiries
Improve our website, services, menu presentation, and customer experience
Understand website traffic and user behavior
Run advertising, remarketing, and promotional campaigns
Measure the performance of marketing campaigns
Send promotional emails or messages where permitted
Prevent fraud, abuse, or unauthorized activity
Comply with legal obligations
Protect our rights, business, customers, and franchise system
3. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to improve functionality, analyze traffic, and support advertising.
These technologies may be used by us or by third-party providers such as Google, Meta, TikTok, or other advertising and analytics partners.
They may help us:
Understand how visitors use our website
Measure ad performance
Show relevant ads
Remember user preferences
Improve website performance
You can usually control cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
4. Analytics and Advertising
We may use analytics tools such as Google Analytics to understand how visitors use our website. Google Analytics may collect information such as device data, usage data, and approximate location information.
We may also use advertising platforms such as Google Ads, Meta Ads, TikTok Ads, or similar services to promote Melt n Dip locations, products, offers, events, and franchise opportunities.
These platforms may use cookies or similar technologies to help us measure ad performance and show relevant advertising.
5. Online Ordering and Third-Party Platforms
Melt n Dip may link to third-party ordering, delivery, reservation, payment, or review platforms. When you use these services, your information may be collected and processed directly by those third parties.
We do not control the privacy practices of third-party platforms. You should review their privacy policies before submitting personal information.
6. How We Share Information
We may share information with:
Franchisees or location operators when needed to respond to local customer inquiries
Service providers that help operate our website, marketing, analytics, hosting, email, SMS, customer service, or advertising
Online ordering, payment, and delivery providers
Professional advisors, such as legal, accounting, or business consultants
Government authorities if required by law
Parties involved in a business transfer, merger, sale, restructuring, or acquisition
We do not sell personal information in the traditional sense. However, some privacy laws may define certain advertising or analytics practices as “sharing” or “selling” personal information. Where required, we will provide applicable opt-out rights.
7. Your Privacy Choices
Depending on your location, you may have rights to:
Request access to personal information we have about you
Request correction of inaccurate information
Request deletion of personal information
Opt out of certain marketing communications
Opt out of certain targeted advertising or sharing of personal information
Limit certain uses of sensitive personal information, where applicable
To exercise privacy rights, contact us at:
Email: [email protected]
Mailing Address: BRIDGEVIEW, IL 60455, United States of America
We may need to verify your identity before processing certain requests.
8. Email and SMS Marketing
If you sign up for emails, SMS messages, promotions, or offers, we may use your contact information to send marketing communications.
You can opt out at any time by following the unsubscribe instructions in the message or contacting us directly.
Standard message and data rates may apply for SMS communications.
9. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including business, legal, accounting, security, and compliance purposes.
Retention periods may vary depending on the type of information and how it was collected.
10. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information.
However, no website, system, or electronic transmission is completely secure. We cannot guarantee absolute security.
11. Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
12. California Privacy Notice
If you are a California resident, California law may provide additional privacy rights.
In the past 12 months, we may have collected the following categories of personal information:
Identifiers, such as name, email address, phone number, IP address
Internet or network activity, such as website usage data
Commercial information, such as order-related interactions through third-party platforms
Geolocation information, such as approximate location from IP address
Inferences from website or advertising interactions
We may use this information for business purposes such as customer service, analytics, advertising, fraud prevention, legal compliance, and service improvement.
We may disclose information to service providers, advertising partners, analytics providers, franchisees, and business partners as described in this Privacy Policy.
California residents may have the right to request access, deletion, correction, and opt out of certain sharing or selling of personal information.
To submit a request, contact us at:
Email: [email protected]
If we use advertising technologies that qualify as “sharing” under California law, we will provide a method to opt out, such as a “Do Not Sell or Share My Personal Information” link or cookie preference tool where required.
13. Links to Other Websites
Our website may contain links to third-party websites, including ordering platforms, delivery services, social media pages, franchisee pages, and partner websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
14. Franchise Locations
Some Melt n Dip locations may be independently owned and operated by franchisees. Franchisees may collect or process customer information separately, including for local promotions, customer service, hiring, catering, or events.
This Privacy Policy applies to information collected through the official Melt n Dip website and related services operated by MELT N DIP FRANCHISING, LLC.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
Melt n Dip
Email: [email protected]
Address: BRIDGEVIEW, IL 60455, United States of America
Website: https://meltndip.com
